Delete your Sollund account

Request deletion by email

Write to us and say you would like your account deleted. Include the email address you use to sign in to Sollund, so we know which account to remove.

Writing from the address on the account is the quickest way for us to confirm the request is yours. If you cannot, tell us the address on the account and we will write back to check before we delete anything.

We reply within two business days, and we complete verified requests within 30 days.

Or delete it in the app

If you already have Sollund installed, this is the faster route. Open the app, tap the profile icon in the top right of the home screen, scroll to the bottom, and tap Delete account.

A confirmation appears first, and nothing is removed until you tap Delete my account on it. Once you do, the deletion happens right away.

What gets deleted

Either route removes all of it:

• Every photo you added, and the captions saved with them
• All of your Reminisce conversations
• Your cloned voice, including the copy held by our voice provider
• Your profile details, activity history, and game history
• Your account and sign-in, so you will not be able to get back in

This cannot be undone

Deletion is permanent. There is no holding period and no way for us to bring an account back once it is gone. If any of the photos matter to you, make sure you still have your own copies before you ask us to delete.

If you pay for Sollund Plus

What happens to your subscription depends on where you bought it, and the two stores are not the same.

Google Play

We cancel it for you as part of the deletion. You do not need to do anything, and you will not be charged again.

App Store

Apple gives us no way to cancel a subscription for you, so this one does not stop on its own. Cancel it yourself in the App Store, or Apple will keep billing you after the account is gone.

Caregiver & voiceprint deletion requests

If you are a family member or caregiver who provided your name, phone number, or recorded a voice model for someone using Sollund, you do not need an account to request deletion of your information.

Email us at support@sollundhealth.com specifying your name, phone number, or the account email. We will verify your request and permanently delete your caregiver information and remove your voice model from our voice provider (ElevenLabs).

Deleting your voice model will return the app to its default companion voice without affecting the account holder's photos or conversations.